2. Once you receive the instructions you can send it.
Defected Items If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.
Used or damaged Items If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.
Exchanges If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.
We will never charge any kind of extra costs for any payment method.
Accepted Methods of Payment
PayPal Credit Card (Visa, Master Card, American Express, Discover)
Turnaround All orders are shipped within 48 hours Monday - Friday 9am - 3pm.
Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.
Is every watch unique?
Yes, every dial is a unique piece and has a serial number.
Where can I buy OURS Watches in Berlin?
Every Sunday you can find our stand at the market of Mauerpark in Prenzlauer Berg, in Berlin.
How can I pay to buy a watch in the web shop?
You can currently pay with PayPal or Credit Card (Visa, Master Card, American Express, Discover). We will never charge an extra cost for any payment method.
How can I return an item?
We follow the new European Return and Refund Policy. To be returned, your watch must be in its original and unused condition, unless there is a defect caused by the manufacturer. You can return the watch within 14 days of your purchase. Please email email@example.com or fill the form above (Direct contact) to request a refund.
Mail your returned item to:
OURS c/o Marco Vignotto
If the item is defected, within 14 days from the purchase, we will either exchange it for a new one or refund you 100% of the price. In this case, all shipping costs are at our expense.
How do you ship orders?
All orders are shipped within 48 hours Monday – Friday 9am – 3pm. Orders after 3pm will be shipped the next business day. If a tracking-number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some types of shipments do not have tracking numbers.
What are the shipping rates?
The rates charged for the shipping of your order are based on the weight of your products, and your location. Before the final checkout, we will let you know what the cost of shipping will be.
Are the models available in different sizes?
All OURS Watches models are unisex and come in two sizes: big and small You can find the measurements and technical specifications of the individual models on the product page of this website.
Is water a problem for my watch?
Our watches are waterproof. However, you can increase the life of the leather strap by not immerging it in water.
Do OURS Watches need special care?
You can clean your watch with a dry and soft piece of fabric. Avoid cleaning it with any kind of abrasive substances, as you might scratch the glass or the metal case.
Can you repair my watch?
We give two years (24 months) of warranty and we take care of OURS customers with our internal customer service. Ours has an internal repair lab to ensure the customer a faster service.
OURS c/o Marco Vignotto
Are there problems if have allergies?
OURS Watches are generally well-suited to people with allergies. If you have any questions about the materials used to manufacture them, please do not hesitate to contact us. We are always happy to help: firstname.lastname@example.org
Where are your watches manufactured?
OURS Watches are manufactured in Berlin, Germany. We purchase some of the components from trusted suppliers in Italy, Germany, USA, Japan and China.
Are the working conditions fair?
Yes, of course. We regularly inspect our production facilities in person. The production facilities are SA8000 certified. This means no low-wage work, and a safe and healthy working environment.
According to §5 TMG
Tel: +49 1575 7084977
VAT Nr.: DE 295091552
Liability for content
The contents of these pages were created with great care. For the correctness, completeness and update of the content, we can not take any responsibility. As service provider we are responsible for our own content published on these pages, but do not have the obligation to monitor transmitted or stored foreign information or to investigate circumstances that indicate illegal activity. Legal obligations to remove or block access to information remain unaffected. A liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.
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