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OURS Watches is an innovative watch manufacturer from Berlin, founded in 2016.

Marco, the man behind the brand, is a maker and entrepreneur with a free spirit and numerous interests and talents. A few years back, Berlin became his city of choice for its exciting contrasts, its long and eventful history, its vastness and the endless possibilities for discovery it offers. In his own words, Berlin is a city “that I adore and that lets me do what I want”. When he is not in his workshop, Marco is strolling through Berlin’s countless clubs or wandering undiscovered neighborhoods with his camera.

Marco has always been intrigued by objects that can tell a story through a surface or a material. During his research, he discovered the beauty of combining the rawness of concrete with the precision of a highly functional product: the starting point for developing his collection of handmade wrist-watches.

Like the walls of Berlin, OURS Watches bear the signs of time – Berlin Time!

Direct contact

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Secure Payments

We use a SSL Secure Payment System Guarantee by Wirecard®.

You can currently pay with PayPal or Credit Card (Visa, Master Card, American Express, Discover).
We will never charge an extra cost for any payment method.

You can also pay with direct bank transfer.

24 Months of Warranty

Warranty

Every watch has 24 months of international warranty

For us every watch is a unique piece, we create it and build it in our lab in Berlin, taking care of every detail, from the watch to the package.

We give two years (24 months)of warranty and we take care of ours customers with our internal customer service.

OURS Watches has an internal repair lab to ensure the customer a faster service.

OURS Watches
MühsamStr, 68
10249 Berlin-Friedrichshain

Return, Refund and Exchange Policy

Returns, Refunds and Exchanges Policy

We follow the new European Return and Refund Policy

Right of Recission/strong>
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email info@ours-watches.com or fill this form to request a refund.

2. Mail your returned item to:

OURS c/o Marco Vignotto
Mühsamstrasse, 68
10249 Berlin-Friedrichshain
Germany

Defected Items
If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.

Used or damaged Items
If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.

Exchanges
If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.

Payment Policy

Fee
We will never charge any kind of extra costs for any payment method.

Accepted Methods of Payment
PayPal
Credit Card (Visa, Master Card, American Express, Discover)

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 3pm.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.

FAQ

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2018 © OURS WATCHES – All Right Reserved

OURS Watches – MühsamStraße 68
10249 Berlin-Friedrichshain – Germany

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