My Account - OURS

Contacts / FAQ / Imprint

Direct contact

Secure Payments

Pay safe with Paypal.

You can currently pay with PayPal, we will never charge an extra cost for any payment method.

You can also pay with direct bank transfer.

UPDATE: from 27/06/2020 Credit card payments are not avaible anymore. The service we used, WIRECARD, is currently under international licence restrictions.We are looking for a new credit card payment service.

24 Months of Warranty

Warranty

Every watch has 24 months of international warranty

For us every watch is a unique piece, we create it and build it in our lab in Berlin, taking care of every detail, from the watch to the package.

We give two years (24 months)of warranty and we take care of ours customers with our internal customer service.

OURS Watches has an internal repair lab to ensure the customer a faster service.

Return, Refund and Exchange Policy

Returns, Refunds and Exchanges Policy

We follow the new European Return and Refund Policy

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Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email info@ours-watches.com or fill this form to request a refund.

2. Once you receive the instructions you can send it.

Defected Items
If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.

Used or damaged Items
If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.

Exchanges
If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.

Payment Policy

Fee
We will never charge any kind of extra costs for any payment method.

Accepted Methods of Payment
PayPal
Credit Card (Visa, Master Card, American Express, Discover)

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 3pm.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.

FAQ

Is every watch unique?

Yes, every dial is a unique piece and has a serial number.

Where can I buy OURS Watches in Berlin?

Every Sunday you can find our stand at the market of Mauerpark in Prenzlauer Berg, in Berlin.

How can I pay to buy a watch in the web shop?

You can currently pay with PayPal or Credit Card (Visa, Master Card, American Express, Discover). We will never charge an extra cost for any payment method.

How can I return an item?

We follow the new European Return and Refund Policy.
To be returned, your watch must be in its original and unused condition, unless there is a defect caused by the manufacturer. You can return the watch within 14 days of your purchase.
Please email info@ours-watches.com or fill the form above (Direct contact) to request a refund.

Mail your returned item to:
OURS c/o Marco Vignotto
Mühsamstrasse, 68
D-10249 Berlin
Germany

Defected items

If the item is defected, within 14 days from the purchase, we will either exchange it for a new one or refund you 100% of the price. In this case, all shipping costs are at our expense.

How do you ship orders?

All orders are shipped within 48 hours Monday – Friday 9am – 3pm. Orders after 3pm will be shipped the next business day. If a tracking-number is provided by the shipping carrier, we will update
your order with the tracking information. Please note that some types of shipments do not have tracking numbers.

What are the shipping rates?

The rates charged for the shipping of your order are based on the weight of your products, and your location. Before the final checkout, we will let you know what the cost of shipping will be.

Are the models available in different sizes?

All OURS Watches models are unisex and come in two sizes: big and small
You can find the measurements and technical specifications of the individual models on the product page of this website.

Is water a problem for my watch?

Our watches are waterproof. However, you can increase the life of the leather strap by not immerging it in water.

Do OURS Watches need special care?

You can clean your watch with a dry and soft piece of fabric. Avoid cleaning it with any kind of abrasive substances, as you might scratch the glass or the metal case.

Can you repair my watch?

We give two years (24 months) of warranty and we take care of OURS customers with our internal customer service. Ours has an internal repair lab to ensure the customer a faster service.

OURS c/o Marco Vignotto
Mühsamstrasse, 68
D-10249 Berlin
Germany

Are there problems if have allergies?

OURS Watches are generally well-suited to people with allergies. If you have any questions about the materials used to manufacture them, please do not hesitate to contact us. We are always happy to help: info@ours-watches.com

Where are your watches manufactured?

OURS Watches are manufactured in Berlin, Germany. We purchase some of the components from trusted suppliers in Italy, Germany, USA, Japan and China.

Are the working conditions fair?

Yes, of course. We regularly inspect our production facilities in person. The production facilities are SA8000 certified. This means no low-wage work, and a safe and healthy working environment.

IMPRINT

Imprint

IMPRINT

According to §5 TMG

OURS WATCHES
Marco Vignotto
MühsamStraße, 68
10249 Berlin
Germany
Tel: +49 1575 7084977
EMail: info@ours-watches.com
VAT Nr.: DE 295091552

Disclaimer

Liability for content

The contents of these pages were created with great care. For the correctness, completeness and update of the content, we can not take any responsibility. As service provider we are responsible for our own content published on these pages, but do not have the obligation to monitor transmitted or stored foreign information or to investigate circumstances that indicate illegal activity. Legal obligations to remove or block access to information remain unaffected. A liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.

Liability for Links

Our site contains links to external websites over which we have no control. Therefore we cannot guarantee for these foreign contents. The contents of the linked sides always remain solely responsibility of the respective offerer or operator of the site. The linked pages were checked at the time of linking for possible legal violations. Illegal contents were not recognizable. A permanent control of the linked pages is unreasonable without concrete evidence of a violation. Upon notification of violations, we will remove such links immediately.

The site content and works shown on these pages are subject to German copyright law. The reproduction, modification, distribution, or any kind of exploitation outside the limits of copyright require the written consent of the author or creator. Downloads and copies are permitted only for personal, noncommercial use. Property rights of third parties are respected insofar as the content on this site is not created by the operator. Third party content is marked as such. Should you become aware of copyright infringement, please inform us. Upon notification of violations, we will remove the content immediately.

Privacy Policy

The use of our website is usually possible without providing personal information. The collection of any personal data (such as name, address or e-mail address), is done as far as possible on a voluntary basis. These data are not passed on to third parties without your express consent. The use of any contact data published on this website in the context of imprint obligations by third parties for sending unsolicited advertisements and information materials is hereby expressly excluded. The site operators reserve the right to take legal action in case of unsolicited promotional information, such as spam e-mails.

Facebook (Facebook Social Plug-in)
Our website uses so called Social Plugins („Plugins) of the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).
The plugins are identifiable by one of the Facebook logos (white “f” on a blue background or a “thump-up” sign) or are identified by the phrase “Facebook Social Plugin”. The list and the look of Facebook Social Plugins can be found here: developers.facebook.com/plugins.
Purpose and detail of the data assessment and the further use and analysis of the Data through Facebook and your thus related personal rights and control functions to protect your private data can be found in the data disclaimer of Facebook: www.facebook.com/policy.php.

If you are a member of Facebook and do not want Facebook to collect your data via our website and stores it in relationship to your Facebook member account, you will need to log out of Facebook prior to the visit of our website and you may also have to delete any related cookies stored locally by Facebook.

Furthermore it is possible to block the data generation of Facebook Plug-ins by using browser add-ons such as „Facebook Blocker“

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States .
In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

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