Returns, Refunds and Exchanges Policy

We follow the new European Return and Refund Policy

Right of Recission
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email info@ours-watches.com or fill this form to request a refund.

2. Mail your returned item to:

OURS c/o Marco Vignotto
Mühsamstrasse, 68
10249 Berlin-Friedrichshain
Germany

Defected Items
If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.

Used or damaged Items
If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.

Exchanges
If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.

Payment Policy

Fee
We will never charge any kind of extra costs for any payment method.

Accepted Methods of Payment
PayPal
Credit Card (Visa, Master Card, American Express, Discover)

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday – Friday 9am – 3pm.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.