Every watch has 24 months of warranty
For us every watch is a unique piece, we create it and build it in our lab in Berlin, taking care of every detail, from the watch to the package.
We give two years (24 months)of warranty and we take care of ours customers with our internal customer service.
OURS Watches has an internal repair lab to ensure the customer a faster service.
OURS Watches
MühsamStr, 68
10249 Berlin-Friedrichshain
Germany
You can currently pay with PayPal, we will never charge an extra cost for any payment method.
You can also pay with direct bank transfer.
UPDATE: from 27/06/2020 Credit card payments are not avaible anymore. The service we used, WIRECARD, is currently under international licence restrictions.We are looking for a new credit card payment service.
Every watch has 24 months of international warranty
For us every watch is a unique piece, we create it and build it in our lab in Berlin, taking care of every detail, from the watch to the package.
We give two years (24 months)of warranty and we take care of ours customers with our internal customer service.
OURS Watches has an internal repair lab to ensure the customer a faster service.
We follow the new European Return and Refund Policy
Right of Recission/strong>
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email info@ours-watches.com or fill this form to request a refund.
2. Once you receive the instructions you can send it.
Defected Items
If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.
Used or damaged Items
If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.
Exchanges
If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.
Fee
We will never charge any kind of extra costs for any payment method.
Accepted Methods of Payment
PayPal
Credit Card (Visa, Master Card, American Express, Discover)
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 3pm.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.
FAQ
Yes, every dial is a unique piece and has a serial number.
Every Sunday you can find our stand at the market of Mauerpark in Prenzlauer Berg, in Berlin.
You can currently pay with PayPal or Credit Card (Visa, Master Card, American Express, Discover). We will never charge an extra cost for any payment method.
We follow the new European Return and Refund Policy.
To be returned, your watch must be in its original and unused condition, unless there is a defect caused by the manufacturer. You can return the watch within 14 days of your purchase.
Please email info@ours-watches.com or fill the form above (Direct contact) to request a refund.
Mail your returned item to:
OURS c/o Marco Vignotto
Mühsamstrasse, 68
D-10249 Berlin
Germany
If the item is defected, within 14 days from the purchase, we will either exchange it for a new one or refund you 100% of the price. In this case, all shipping costs are at our expense.
All orders are shipped within 48 hours Monday – Friday 9am – 3pm. Orders after 3pm will be shipped the next business day. If a tracking-number is provided by the shipping carrier, we will update
your order with the tracking information. Please note that some types of shipments do not have tracking numbers.
The rates charged for the shipping of your order are based on the weight of your products, and your location. Before the final checkout, we will let you know what the cost of shipping will be.
All OURS Watches models are unisex and come in two sizes: big and small
You can find the measurements and technical specifications of the individual models on the product page of this website.
Our watches are waterproof. However, you can increase the life of the leather strap by not immerging it in water.
You can clean your watch with a dry and soft piece of fabric. Avoid cleaning it with any kind of abrasive substances, as you might scratch the glass or the metal case.
We give two years (24 months) of warranty and we take care of OURS customers with our internal customer service. Ours has an internal repair lab to ensure the customer a faster service.
OURS c/o Marco Vignotto
Mühsamstrasse, 68
D-10249 Berlin
Germany
OURS Watches are generally well-suited to people with allergies. If you have any questions about the materials used to manufacture them, please do not hesitate to contact us. We are always happy to help: info@ours-watches.com
OURS Watches are manufactured in Berlin, Germany. We purchase some of the components from trusted suppliers in Italy, Germany, USA, Japan and China.
Yes, of course. We regularly inspect our production facilities in person. The production facilities are SA8000 certified. This means no low-wage work, and a safe and healthy working environment.
IMPRINT
According to §5 TMG
OURS WATCHES
Marco Vignotto
MühsamStraße, 68
10249 Berlin
Germany
Tel: +49 1575 7084977
EMail: info@ours-watches.com
VAT Nr.: DE 295091552
Disclaimer
Liability for content
The contents of these pages were created with great care. For the correctness, completeness and update of the content, we can not take any responsibility. As service provider we are responsible for our own content published on these pages, but do not have the obligation to monitor transmitted or stored foreign information or to investigate circumstances that indicate illegal activity. Legal obligations to remove or block access to information remain unaffected. A liability is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.
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Our site contains links to external websites over which we have no control. Therefore we cannot guarantee for these foreign contents. The contents of the linked sides always remain solely responsibility of the respective offerer or operator of the site. The linked pages were checked at the time of linking for possible legal violations. Illegal contents were not recognizable. A permanent control of the linked pages is unreasonable without concrete evidence of a violation. Upon notification of violations, we will remove such links immediately.
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The plugins are identifiable by one of the Facebook logos (white “f” on a blue background or a “thump-up” sign) or are identified by the phrase “Facebook Social Plugin”. The list and the look of Facebook Social Plugins can be found here: developers.facebook.com/plugins.
Purpose and detail of the data assessment and the further use and analysis of the Data through Facebook and your thus related personal rights and control functions to protect your private data can be found in the data disclaimer of Facebook: www.facebook.com/policy.php.
If you are a member of Facebook and do not want Facebook to collect your data via our website and stores it in relationship to your Facebook member account, you will need to log out of Facebook prior to the visit of our website and you may also have to delete any related cookies stored locally by Facebook.
Furthermore it is possible to block the data generation of Facebook Plug-ins by using browser add-ons such as „Facebook Blocker“
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