Every watch has 24 months of warranty
For us every watch is a unique piece, we create it and build it in our lab in Berlin, taking care of every detail, from the watch to the package.
We give two years (24 months)of warranty and we take care of ours customers with our internal customer service.
OURS Watches has an internal repair lab to ensure the customer a faster service.
OURS Watches
MühsamStr, 68
10249 Berlin-Friedrichshain
Germany
Concrete, rust and Italian leather
OURS Watches is an innovative watch manufacturer from Berlin, founded in 2016.
Through its innovative formula mixing concrete and rust, every single OURS watch is a reference to the passing of time in this exciting city – Berlin Time! The case and the genuine Italian leather of the strap create a solid, individual and stylish watch that you can wear every day.
The Brand
Marco, the man behind the brand, is a maker and entrepreneur with a free spirit and numerous interests and talents. A few years back, Berlin became his city of choice for its exciting contrasts, its long and eventful history, its vastness and the endless possibilities for discovery it offers. In his own words, Berlin is a city “that I adore and that lets me do what I want”. When he is not in his workshop, Marco is strolling through Berlin’s countless clubs or wandering undiscovered neighborhoods with his camera.
Marco has always been intrigued by objects that can tell a story through a surface or a material. During his research, he discovered the beauty of combining the rawness of concrete with the precision of a highly functional product: the starting point for developing his collection of handmade wrist-watches.
Like the walls of Berlin, OURS Watches bear the signs of time – Berlin Time!
You can currently pay with PayPal or Credit Card (Visa, Master Card, American Express, Discover).
We will never charge an extra cost for any payment method.
You can also pay with direct bank transfer.
Every watch has 24 months of international warranty
For us every watch is a unique piece, we create it and build it in our lab in Berlin, taking care of every detail, from the watch to the package.
We give two years (24 months)of warranty and we take care of ours customers with our internal customer service.
OURS Watches has an internal repair lab to ensure the customer a faster service.
OURS Watches
MühsamStr, 68
10249 Berlin-Friedrichshain
We follow the new European Return and Refund Policy
Right of Recission/strong>
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email info@ours-watches.com or fill this form to request a refund.
2. Mail your returned item to:
OURS c/o Marco Vignotto
Mühsamstrasse, 68
10249 Berlin-Friedrichshain
Germany
Defected Items
If the item(s) it’s defected you can have the 100% refund or a new one or another one with the same value. In case of damaged item(s) all the return shipping costs are at our expense. The shipping costs for a new/another item(s) are at your expense.
Used or damaged Items
If the item(s) it’s damaged or used you can have the 50% refund or integrate the value with for a new one. All the shipping costs are at your expense.
Exchanges
If your the item is in like new condition, you may exchange it with another one with the same value. All the shipping costs are at your expense.
Fee
We will never charge any kind of extra costs for any payment method.
Accepted Methods of Payment
PayPal
Credit Card (Visa, Master Card, American Express, Discover)
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 3pm.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some shippment will not have tracking numbers.
FAQ
Yes, every dial is a unique piece and you will get exactly the watch you chose here.
Every Sunday you can find our stand at the market of Mauerpark in Prenzlauer Berg, in Berlin.
You can currently pay with PayPal or Credit Card (Visa, Master Card, American Express, Discover). We will never charge an extra cost for any payment method.
We follow the new European Return and Refund Policy.
To be returned, your watch must be in its original and unused condition, unless there is a defect caused by the manufacturer. You can return the watch within 14 days of your purchase.
Please email info@ours-watches.com or fill the form above (Direct contact) to request a refund.
Mail your returned item to:
OURS c/o Marco Vignotto
Mühsamstrasse, 68
D-10249 Berlin
Germany
If the item is defected, within 14 days from the purchase, we will either exchange it for a new one or refund you 100% of the price. In this case, all shipping costs are at our expense.
All orders are shipped within 48 hours Monday – Friday 9am – 3pm. Orders after 3pm will be shipped the next business day. If a tracking-number is provided by the shipping carrier, we will update
your order with the tracking information. Please note that some types of shipments do not have tracking numbers.
The rates charged for the shipping of your order are based on the weight of your products, and your location. Before the final checkout, we will let you know what the cost of shipping will be.
All OURS Watches models are unisex and come in two sizes: big and small
You can find the measurements and technical specifications of the individual models on the product page of this website.
Our watches are waterproof. However, you can increase the life of the leather strap by not immerging it in water.
You can clean your watch with a dry and soft piece of fabric. Avoid cleaning it with any kind of abrasive substances, as you might scratch the glass or the metal case.
We give two years (24 months) of warranty and we take care of OURS customers with our internal customer service. Ours has an internal repair lab to ensure the customer a faster service.
OURS c/o Marco Vignotto
Mühsamstrasse, 68
D-10249 Berlin
Germany
OURS Watches are generally well-suited to people with allergies. If you have any questions about the materials used to manufacture them, please do not hesitate to contact us. We are always happy to help: info@ours-watches.com
OURS Watches are manufactured in Berlin, Germany. We purchase some of the components from trusted suppliers in Italy, Germany, USA, Japan and China.
Yes, of course. We regularly inspect our production facilities in person. The production facilities are SA8000 certified. This means no low-wage work, and a safe and healthy working environment.
IMPRINT
According to §5 TMG
OURS WATCHES
Marco Vignotto
MühsamStraße, 68
10249 Berlin
Germany
Tel: +49 1575 7084977
EMail: info@ours-watches.com
VAT Nr.: DE 295091552
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